REFUND POLICY 

1. All Sales Are Final - No Refunds

The Sherrill Group maintains a strict no-refund policy on all book purchases and other products sold through our website, unless otherwise required by applicable law.

Before completing a purchase, customers are responsible for reviewing the product description, price, quantity, shipping information, and other applicable terms.

All sales are final. No refunds, returns, or exchanges will be provided for reasons including, but not limited to:

• Change of mind after placing an order.

• Accidental purchases made by the customer.

• Dissatisfaction with a purchase when the product matches its description.

• Ordering the wrong title, quantity, or product.

• Failure to read the product description or purchase terms before ordering.

Please review your order carefully before submitting payment.

2. Chargeback Policy

Customers are encouraged to contact The Sherrill Group directly to address questions or concerns regarding an order before initiating a payment dispute with their bank, credit card company, or payment provider.

By completing a purchase, customers acknowledge that they have reviewed and accepted this policy.

The Sherrill Group reserves the right to provide relevant order records, payment confirmations, shipping information, delivery confirmations, and other supporting documentation to the payment processor or financial institution when responding to a disputed transaction.

Fraudulent, knowingly false, or otherwise improper chargeback claims may be disputed using the evidence available to The Sherrill Group. Where permitted by law, the company also reserves the right to pursue appropriate remedies for proven fraudulent activity.

However, nothing in this policy prohibits customers from exercising legitimate dispute rights or reporting unauthorized transactions to their financial institutions.

3. Damaged, Defective, or Incorrect Orders

Although all sales are generally final, The Sherrill Group understands that shipping or fulfillment errors may occasionally occur.

If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery. Include your order number, a description of the issue, and photographs when applicable.

The Sherrill Group will review the circumstances and determine an appropriate resolution consistent with applicable law. Any replacement or other remedy is subject to the facts of the situation and applicable legal requirements.

4. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact your financial institution and notify The Sherrill Group as soon as possible.

We will review the transaction and cooperate with the appropriate payment processor or financial institution as necessary.

5. Customer Acknowledgment

By placing an order through The Sherrill Group’s website, you acknowledge that you have read and understood this No Refund and Chargeback Policy and agree to its terms to the extent permitted by applicable law.

This policy does not eliminate any consumer rights that cannot legally be waived.

6. Contact Information

For questions or concerns regarding an order, please contact:

The Sherrill Group
Email: Publisher@thesherrillgrp.com

Please include your order number in all order-related correspondence to help us respond efficiently.

 

The Sherrill Group
Committed to publishing, preserving history, sharing stories, and serving our readers.